We want to make your shopping experience as convenient and rewarding as
possible. We want to make sure that our terms and conditions are clearly listed below, so that your orders are smoothly processed.
OUR GUARANTEE
We guarantee that all items available are factory new. We do not carry surplus/used uniforms.
All the items are made to strict military specifications, in the United States, and are approved for wear by U.S. military personnel for official functions.
All of our uniforms are made of certified fabric and manufactured in the United States under certification from the appropriate service.
Badges and insignia are made in the United States and are authentic and manufactured under certification.
ORDER PROCESSING TIME
We try to process orders as fast as they come. About 40% of our order are placed with an Overnight/Express shipping options.
We understand
that you might need your uniforms/Accessories very shortly. However, please keep in mind that we need some time to process your order, as well as
orders that were received before yours.
Our advertised order processing time is
5 business days for domestic orders and 10 business days for international orders. However, 80% of our orders are shipped within 24 hours and about
95% are shipped within 5 business days. If your order takes longer than 5 business days to process (an item is on back order for example), we might arrange
a partial shipping. The 5 business days are in effect for orders that do not have special services. If an order includes a special service (for example, medal mounting service, thin ribbons or sewing alteration), then the order
might not ship until that service is performed.
Orders with special services
Orders that require medal mounting, ribbon mounting, engraving, sewing & alterations will not ship immediately as we need time to perform those alterations.
The extra time needed varies and is displayed for each service we offer. Please keep in mind that selecting a rush shipping option does not mean that the time needed
to perform alterations/mounting/engraving will be trimmed. We will do our best to speed it up, but we don't guarantee that.
Rush Orders
Please see the
Overnight Orders section below.
SHIPPING POLICY
Shipping Costs
Our website will list the available shipping options and costs for each option at checkout time. The fees are determined in real time based off the content of
your cart and your address.
Lost items / Shipping insurance
At checkout time, you are provided with the option to insure your shipment, for a fee. If you do not opt for insurance, you waive your rights
to submit claims for lost/Damaged packages.
Overnight Orders
If you select a FedEx Overnight, Second Day, or USPS Express mail, please keep in mind that it is just a shipping method, not an order processing method
Once we ship your order, we will ship with the shipping method you selected on checkout. We try to take extra care to try to speed up things
for customers that paid for a rush shipping, but that does not guarantee a same day order processing. Please plan accordingly.
FedEx delivers Monday to Friday. USPS delivers Monday to Saturday.
First Class Mail / International First Class Mail shipping
First class mail is the cheapest available shipping option. However, for both your and our security, we do not offer it on our website.
We have had multiple instances where the customer does not receive the order (and in certain cases for international orders, few months before it is delivered) and there
is absolutely no tracking/shipping proof that we can produce, prompting us to reship the items at our expense.
The lowest shipping option available is USPS Priority for Domestic mail and USPS International Priority for International mail.
Shipping notification
Upon shipping your order, we will automatically email you a shipping notification.
The shipping notification will include a tracking number should your shipping method has that feature. If you did not receive a shipping email
yet, most probably your order didn't ship, or it could have been shipped but the email was interpreted as spam by your email account.
Returned mail
From time to time, we receive returned mail from customers that were left a notice by the Post Office / FedEx, but never picked their mail.
We will hold the mail for an extra 10 business days. The customer needs to contact us to arrange for re-mailing the order. We will re-assess the same shipping fees we charged initially on the order
and re-ship the items. The customer can request a different shipping method (for example, FedEx Overnight instead of Ground) and pay for the costs of that method.
Past the 10 business days, we will dispose of the package and you will need to re-order the items if needed.
Refused mail
Rarely, a customer might "refuse" a mail. We strongly urge not to do that and to contact us if you need to return/exchange the items ordered, instead of "refusing" it.
A refused mail might be billed to us by the carrier to return it back to us, we will treat the returned package as a non-authorized return and will simply refuse it too.
RETURN & EXCHANGE POLICY
Return/Exchange window
We provide our customers with 7 days from delivery of their package, and no longer than 45 days from the day we shipped, to submit a request for a Return or Exchange of an item.
Clothing items, Hats, Berets and Shoes
We have seen multiple cases where customers purchase uniforms for a specific event, wear them, then return them for refunds, usualy because "it didn't fit", "I actually don't need it" or "I don't really like the color/fabric". Most times,
we had to dispose off the uniform, or donate it, as it is not in a condition we feel comfortable selling it to our servicemen.
Please understand that we are not in the business of providing free uniform rentals to uniformed events, plays, associations gathering, parties, etc.. If you are not sure you need a uniform, please just do not buy it.
All of our uniforms are made of certified fabric produced to the specifications shade (color) and manufactured in the United States under certification from the appropriate service(Army, Navy, Air Force, etc).
Shirts, Pants, Windbreakers, Jackets/Coats, Garrison Caps, hats, berets and shoes sales are non returnable/refundable. We will gladly exchange the size for you should your size not fit, under the regular exchange process (see the
"Return Exchange Process" section below for more details). The only hats that are not returnable neither exchangeable are the USMC Commandant Hat and the USAF Chief Of Staff Hat. We sew the bands on these hats when ordered and can not accept returns on them, as they have an extremely low sales volume, and once we sew the band for you, it will be hard to resell the same hat in that size.
When you try the uniforms, please do not remove tags. Only remove tags once you made sure that the uniform fits and you don't need to exchange it for a different size.
When trying your shoes, please do so on a soft clean surface (for example a carpet). If the shoes sole has scratches, or has dirt in it, it is not exchangeable.
Engraved/Altered/Sewn items
If you selected us to mount your medals, engrave your nametag, sew items on your coat, hem your pants, etc., then you waive your right for a return/exchange should the size not fit.
We try not to advertise the alterations services we can perform as we strongly urge you to have these alterations made by your local tailor, after you make sure the uniform fit.
Group Purchases / Larger qunatities / Large orders
Return requests where any of the following apply will have a restricted policy: we will exercise our discretion in approving or declining the return request, as well as the terms of the return (store credit only, higher restocking fees, etc):
- More than $200 worth of returned merchandise
- 3 or more Coats/Jackets, Windbreakers, Shirts, Pants, Hats, Garrison Caps
- 2 or more items where the cost per unit exceeds $50
- 10 or more units of the same product
All other items
All the insignia/badges, etc that have not been covered by the paragraphs above are returnable/exchangeable (see the
"Return Exchange Process" section below for more details).
Return/Exchange Process
We offer a 100% guarantee that our items are authentic. We will gladly accept
returns/exchanges (depending on the items, as explained in the previous paragraphs) if you are not happy.
There is a 15% restocking fee that will be assessed.
To return/exchange items, please follow these steps:
- Contact us with your order number, and list the item(s) you would like to return/exchange, and if it an exchange, please state the new size you would like to get
- We will get back to you and issue you a return number
- Ship the items to us, using preferably a trackable insured shipping method, and include the return # on the box. Please do not ship back to us with the same package we used to ship to you. Most of the items, the box won't hold the return trip, will get damaged, and some of the items will be non-returnable as they can become damaged too. Please pack the items returned to us with the same care we packed them when shipping to you. Please do not ship back a shoes using the shoe box, USPS provides free shipping supplies for USPS Priority mail/ Express mail you can use.
- Once we receive the items, if they are a return, a 15% restocking fee will be assessed and the balance is refunded. We do not refund shipping costs.
- If the items received are an exchange, we will charge the 15% restocking fees, as well as the new shipping costs
A return number is valid for 10 business days starting from the day after we issue a return number (past that, the return is no longer authorized). Please do not return a package to us 10 months after getting a return number.
The
merchandise must be in the same new condition as when it was shipped. If not in
the same condition as when purchased, we will not accept the order and will
contact the customer to determine disposition of merchandise. Shipping costs
are the full responsibility of the purchaser.
INTERNATIONAL ORDERS
We do ship internationnaly to most countries. If your country is not in the countries list you select from when creating an account with us, then we do not ship to that country.
CUSTOMS CHARGES AND FEES
Different countries have different regulations and tax/import structures.
We do not know what your country requires or charges when you place an order with us.
All of our items are shipped from the United States of America. Customs fees
are not figured into your shipping costs.We only charge shipping costs.
However, your country might assess extra customs tax and handling fees. International customers are responsible for paying any and all fees due to
their customs. We are unable to determine customs fees. If you have a question about customs fees, please contact your country's customs department. In
Due to the nature of the items we sell, certain countries might refuse to let the package in. Our international customers are responsible for making sure
that the items they buy from us are allowed in their countries. We do not refund packages held by or disposed off the customs.
CREDIT CARD PAYMENTS
All credit cards payments are charged in United States
Dollars. We can not be held responsible for any extra charge your credit card
company may have billed you because of making a payment in US Dollars.
PAYMENTS
We offer numerous payment methods. However orders are not processed until fully paid for.
Due to the relatively high number of customers that we experience a credit card decline with at the time of shipping (after we pulled and packaged the order),
we will charge your credit card at the time you place the order. Therefore, if the credit card declines, your order will be canceled and not processed.
Your
credit card number will be encrypted and stored as well as the transaction and
payment authorization codes in order to be able to justify all payments we have
charged.
NON MILITARY CUSTOMERS
While the sale of most military uniforms and insignia is legal to the public, wearing them to impersonate a United States Serviceman (or ServiceWoman) is not.
Most of our customers are serving in the military and can wear our items for official functions.
However, We understand that plays, museums, movies productions, schools and collectors need authentic new uniforms and we are open to your needs. All of our uniforms are
authentic. Use of our
uniforms as costumes for either festivals, Hollywood motion picture
productions, and for use in plays does not constitute impersonating a serviceman.
Please treat our uniforms with the respect they deserve.